![]() ![]() ![]() That's why I would like to ask that you please contact our expert Support team to resolve your situation or send me your contact details and I will have our Support team contact you. I understand the impact this has caused you. It locks down the domain name system (DNS) your company uses to access resources on the web. It allows administrators to utilize granular domain filtering categorizations to enforce user access and block dangerous and unwanted sites. I assure you that this was an isolated event that occurred only on select devices and has nothing to do with the new agent moving to loopback address. Solution Webroot DNS Protection By Webroot Software (46) Claim Solution Webroot DNS Protection is a network security software bundle that secures your connections several different ways. Webroot DNS Protection is a cloud-based solution that helps businesses reduce DNS hijacking, enforce web access policies, provide roaming user protection, and more on a centralized platform. Restart the DNS-P service from the service manager.Stop the DNS-P service from the service manager.In the meantime, there’s a manual workaround to fix the issue: We are working on and testing the timing of NIC availability by putting in extra fail-safe measures and we will have a patch build very soon. On those select devices, we saw that the NIC was made available after the new agent had started. This occurred due to the time the OS takes to make the NIC available. I talked with Kiran, our Product Manager for DNS who wanted me to share this with you:Īfter reviewing the logs from those impacted customers, I want to provide some insight into what caused the loss of connectivity on select devices. Hey everyone, I'm Drew and I work at Webroot.
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